Frequently Asked Questions
What kind of business are you?
We are a small family hobbyist business who has been buying and selling toys and collectables for over 30 years.
What different methods are there to pay for my order?
You may pay by £cheque £postal order or PayPal in £, Euros or US $. On request we can send you a paypal invoice.
What is your postage policy?
We always aim to charge postage at cost. We don’t include charges for time or packaging materials as we believe that this is part of being a mail order business.
If I buy several things how do I get the right postage total?
We sell a lot of small items so this happens often. The shopping cart will total your items via weight and calculate the shipping for you. We will check the order when it comes through and if there has been a discrepancy we will refund any postage due to you.
What is your returns policy?
You are fully protected by European internet selling regulations which means that if you are not satisfied with the item you may return goods for a full refund of that which you paid. Postage is payable by you to return it.
Where will you post to?
We have many years of positive experience of posting to a large number of countries in the world. Some countries will require tracked postage and there are some countries to which we are unable to trade.
What about VAT?
We are NOT VAT registered as we are only a small business.
What about exchange rates?
All our prices are in £GDP but if you pay by PayPal you can pay in Euros and US $ if that is your currency. We have to pay Paypal commission on all payments.
Do you buy as well as sell?
Yes we do buy items that are of interest. Please send a brief email about the sort of thing you want to sell with a general idea of its condition. E.g. 20 small Triang ships in play worn condition. We will take it from there.
Do you sell on commission?
Yes we have sold many items in the past on commission. Again send a brief email of what you want us to sell. We hope to have a Commissions Sale leaflet which we can send to your enquiry. We can also chat on the phone. 07746124046
How do we describe our goods?
We believe that words are essential as well as photos and try and use standard formats to describe the same type of toy. Yes it is subjective but we have been doing this for a long time and are keen collectors ourselves.
Where does it all come from?
We are probably the largest and longest standing supplier of the modern series of Triang Minic Ships 2002- and these have been purchased from the manufacturer to resell.
Since 2018 we have been appointed the sole distributor for Mountford and XAS 1200 scale models. We are also the sole supplier ot retail outlets.
Other items are more personal and are part of some thinning out or recycling of current items. Some may be commission sale items which are being sold for other people. Some are from an old toy shop that closed down ages ago and from which we bought the remaining stock. So on this site there will be a varied mixture.
CN Collectables March 2016 revised April 2019..